Shipping and Refund/Return Policy for Skunkd.games
1. Shipping Policy
Digital Products (Games, In-game Content)
All digital products, including games and in-game content purchased from Skunkd.games, are delivered instantly upon successful payment. You will receive an email with a link or instructions to access your purchase, and the item will be available in your user account immediately. No physical shipping is involved for digital goods.
Physical Merchandise & Products
Processing Time: All orders for physical merchandise are processed within [e.g., 2-3 business days]. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
Shipping Methods: We use various carriers to ship our products. You will be able to select your preferred shipping method at checkout.
International Shipping: We ship to only the United States at this time. Please be aware that you are responsible for any customs and duties fees that may apply to your order.
2. Refund and Return Policy
Digital Products (Games, In-game Content)
Due to the nature of digital products, all sales are considered final. We do not offer refunds, returns, or exchanges once a digital game is downloaded, an in-game purchase is redeemed, or a subscription is activated.
Exception: A refund may be considered if you experience a technical issue that prevents you from accessing or using the product, and our support team is unable to resolve the problem within a reasonable timeframe. To be eligible for this exception, you must contact our support team at contact@skunkd.games within 14 days of your purchase.
Physical Merchandise & Products
We accept returns on physical merchandise & products that are defective or were shipped in error.
Eligibility: You have 30 days from the date of delivery to request a return for a defective or incorrect item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Shipping a Return: To initiate a return, please contact us at [contact@skunkd.games]. We will provide you with a return shipping label and instructions on how to send back your package. We will not be responsible for return shipping costs for non-defective items.
3. Contact Information
For any questions about our Shipping and Refund/Return Policy, please contact us at:
contact@skunkd.games